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Sapaad Pte. Ltd Dubai Careers Customer Success Manager Jobs brief table

Hiring Agency Sapaad Pte. Ltd Dubai Careers
Jobs Profile Customer Success Manager Jobs in Dubai
Jobs Location Dubai, UAE
Salary AED 5568.00 per month

 

Job Description of Sapaad Pte. Ltd Dubai Customer Success Manager

Interested candidates Sapaad Pte. Ltd Dubai careers Latest Government jobs in Dubai Customer Success Manager qualification and experience full information


Tittle :- Customer Success Manager at Sapaad Pte. Ltd Dubai

Full Job Description :- 

REMOTE

Sales

United Arab Emirates

WHO WE ARE

Sapaad (http://www.sapaad.com) is a global SaaS (Software As A Service) product company with offices in San Francisco, Singapore, Dubai, and India. Sapaad crafts world-class Cloud software experiences; its flagship product, the Sapaad restaurant management system, has a rapidly growing customer base of thousands of customers worldwide.

THE OPPORTUNITY

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.

A Customer Success Manager (CSM) plays a valuable role in delivering a rewarding experience for customers. The position plays three main roles:

Product Expert: Knows the Sapaad products inside and out and can share best practices and train customers to get the most out of it.
Trusted Partner: Able to build authentic, lasting relationships with customers with a mutual concern for their success.
Customer Advocate: A strong voice for customer experience and feedback to internal teams to help keep a customer-focused culture as we grow.

For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. Giving full visibility of planning as well as execution.

RESPONSIBILITIES

Demonstrate thorough understanding of Sapaad’s products and solutions
Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations
Drive adoption and usage of products and features across product add-ons and new functionalities.
Be the trusted adviser for Sapaad’s customers with a key focus on driving relationship, retention, Testimonials, product adoption and expansion opportunities.
Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices
Timely update of pipeline data in hubspot and other Sales tools.

QUALIFICATIONS

Proven experience in Technical Account Management, Customer Success Management, or Program Management experience with technical aptitude. Prior hands-on experience is a strong plus.
Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses.
Excellent communicator & Presenter.
Strong listening customer’s business priorities and anticipate the customer’s needs
Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
Ability to discuss high-level technical concepts with non-technical stakeholders
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapts to change, and is comfortable with high levels of ambiguity
Thrives by having regular interactions with customers and is proactive in their outreach.
Experience working with F&B Industry a Big plus.
Able to thrive and be successful in a remote-first culture
Ability to travel internationally and to Sapaad events as needed
Must have valid UAE driving license and own car


How to Apply to Sapaad Pte. Ltd Dubai for the Post of an Customer Success Manager ?

First, You Need to Register Yourself on the Official Website of Sapaad Pte. Ltd Dubai or Log in to Your Sapaad Pte. Ltd Dubai Account.

Then Go to the Job Listing Page of Sapaad Pte. Ltd Dubai .

Find and select the profile of the Job that you are looking for.

Carefully fill the form provided by Sapaad Pte. Ltd Dubai in detail.

Then, you will get the final submission button to move forward.

Download or print a copy of the Sapaad Pte. Ltd Dubai jobs 2022 application form that has been submitted for further use.

Why ALL  Jobs Vacancies To Sapaad Pte. Ltd Dubai Dubai Jobs 2022

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