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NCR Careers 2022: Apply For Customer Service Executive Jobs in UAE
Job Highlight for this Hiring:
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NCR Careers Customer Service Executive Jobs brief table
| Hiring Agency | NCR Careers |
| Jobs Profile | Customer Service Executive Jobs in Dubai |
| Jobs Location | Dubai, UAE |
| Salary | AED 10815.00 Per Month |
Job Description of NCR Customer Service Executive
Interested candidates NCR careers Latest Government jobs in Dubai Customer Service Executive qualification and experience full information
- Has basic knowledge across the related LOB product range including all solution(s) currently released and supported, but may require assistance to progress an incident out with assigned product solution(s)
- Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistance
- Gather and analyze information, formulate and test hypothesis
- Identify, design, develop and validate solution
- Ability to research problems with no known solutions and design solutions for identified problems
- Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident
- Ability to manage multiple issues of differing stages of investigation and priority without assistance.
- Adherence to GS2 SLA Guidelines & RWG Target
- Knowledge metrics and knowledge code compliance as per department objectives
- Proper usage of incident tracking tool (as per incident working guidelines)
- Productivity (as per cascaded objectives)
- Accurate and prompt time logging (direct and indirect)
- Work all incidents diligently to ensure customer satisfaction targets are achieved
- Ensure customers are kept updated with current status of investigation as per SLA guidelines
- Maintain ownership of incident at all times
- Mandatory compliance to NCR’s Code of Conduct & Shared Values.
- Build relationships with people across a variety of functions within the organization.
- Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
- Build collaboration by identifying and conveying common interests and priorities (including removing barriers and breaking down silos).
- Appropriately involves others in decisions and plans that affect them.
- Populate the knowledge base with product and in-depth technical information
- Ensure article is created & released for appropriate audience (external/internal)
- Continuously develop and maintain pertinent technical knowledge and troubleshooting skills
- Assess personal skills and schedule training
- Contributes towards identifying processes, products and services areas of improvements and team with other analysts to improve the process consistent with the NCR improvement approach
- Bachelor of Science or Master of Science degree in a discipline related to the product technology – usually electrical, mechanical, computer engineering, or computer science Or High school education
- Minimum of 3 years software related job experience (support/development)
- Good English skills and local language skills if appropriate
- Communication skills both written and verbal
- Excellent team player
- Ability to work effectively in a team environment composed of peers and cross-functional members
- Proactive and positive attitude
- Decision making
- Problem solving
- Problem management skills
- Ability to prioritize in a fast-paced environment
- Interpersonal skills
- Attention to detail
- Ability to be focused and a self-starter
- Have a strong desire for quality
- Sense of urgency
- Ability to multi-task
- Tact & diplomacy
- Excited by the challenge of the unknown
- Analytical Skills
- Ability to be available for 7×24 on call if required
- Ability to work flexible working hours
- Willingness to travel at short notice as required
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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How to Apply to NCR for the Post of an Customer Service Executive?
First, You Need to Register Yourself on the Official Website of NCR or Log in to Your NCR Account.
Then Go to the Job Listing Page of NCR .
Find and select the profile of the Job that you are looking for.
Carefully fill the form provided by NCR in detail.
Then, you will get the final submission button to move forward.
Download or print a copy of the NCR jobs 2022 application form that has been submitted for further use.
Why ALL Jobs Vacancies To NCR Dubai Jobs 2022
Disclaimer:-All Jobs Vacancies is dedicated to allvacanciesjobs.com providing information about several NCR jobs in UAE. In addition, you can go for government jobs in UAE along with various private sectors here on our website.
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