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MATRIXX Software Careers Customer Success Manager Jobs brief table
| Hiring Agency | MATRIXX Software Careers |
| Jobs Profile | Customer Success Manager Jobs in Dubai |
| Jobs Location | Dubai, UAE |
| Salary | AED 6,805 per month |
Job Description of MATRIXX Software Customer Success Manager
Interested candidates MATRIXX Software careers Latest Government jobs in Dubai Customer Success Manager qualification and experience full information
Customer Success Manager – UAE (Dubai preferred)
Who We Are:
We are the global leader in 5G monetization with a customer base of the world’s largest operator groups, regional carriers, and emerging digital service providers. Our industry-leading technology team delivers a network-grade converged charging system (CCS). Powered by our relentless commitment to product excellence and customer success, we make it possible for businesses to harness network assets and business agility to succeed at web scale.
We are seeking a Customer Success Manager whose key focus is customer adoption/utilization of MATRIXX products and solutions to drive customer defined strategic and operational business outcomes. Our ideal candidate for this role will have in-depth knowledge of the telco landscape and BSS/OSS platforms and a solid analytical aptitude, be a driver of action to prevent issues and mitigate the impact of issues and a strong background in customer advocacy with a focus on business value
delivery.
This role is based in Dubai (preferably) or Abu Dhabi.
What you will do:
- Build relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
- Act as a change agent for driving digital transformation and advancing innovation based on MATRIXX technology and services to meet our customers’ multi-year business objectives.
- Develop a positive relationship with customer stakeholders and executive sponsors to drive product adoption and become a trusted advisor
- Monitor key performance metrics like customer satisfaction, subscriber growth, renewal rate, upsell/cross-sell lead identification, reference-ability, adoption, and customer engagement
o Use key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above
• Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments• Be a customer advocate in influencing product roadmap and improvements
- Enable and influence priorities for 5G enabled solution planning for commercial impact
- Identify risks to renewals on an ongoing basis and collaborate with internal teams to resolve concerns
- Work with the support team and across MATRIXX functions to proactively identify and address risks to meeting business and operational objectives. Focus is on how the functions are executing and operating as a whole within and for the customer.
- Coach customers on how to establish and implement MATRIXX centered change management, governance, and center of excellence programs
- Address and associate business benefits to align with emerging and evolving needs.
What you will bring:
- 10+ years working in pre-sales, solution delivery, account management, customer success, consulting or similar roles related to driving customer success and adoption
- Strong consulting and project management skills, with validated results working as a reliable advisor to drive business value for customers
- Experience working with customer solutions based on Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure)
- Domain expertise within the BSS and/or OSS space
• Highly data-driven with a dedication to following the process• Passionate about driving and tracking a consistent engagement process with customers
- The ability to multi-task and work in a dynamic environment with constant change to address emerging risks and challenges
- Flexibility for travel up to 50% of your time throughout the assigned region.
- Professional business-level fluency in written and spoken English is required; Arabic is a plus.
Why MATRIXX?
An industry disruptor building tech that’s leading and shaping the telecommunications industry
Global customers who believe so strongly in us they have invested in our success
A cloud native architecture and patented real-time engine leading the way in the 5G revolution
Why MATRIXX?
An industry disruptor building tech that’s leading and shaping the telecommunications industry
Global customers who believe so strongly in us they have invested in our success
A cloud native architecture and patented real-time engine leading the way in the 5G revolution
Why You at MATRIXX?
A strongly collaborative culture – enjoy working in a politics-free environment
Active employee involvement in shaping our future
A global community – making a difference in 20+ countries……
A strongly collaborative culture – enjoy working in a politics-free environment
Active employee involvement in shaping our future
A global community – making a difference in 20+ countries……
Apply Now
How to Apply to MATRIXX Software for the Post of an Customer Success Manager?
First, You Need to Register Yourself on the Official Website of MATRIXX Software or Log in to Your MATRIXX Software Account.
Then Go to the Job Listing Page of MATRIXX Software .
Find and select the profile of the Job that you are looking for.
Carefully fill the form provided by MATRIXX Software in detail.
Then, you will get the final submission button to move forward.
Download or print a copy of the MATRIXX Software jobs 2022 application form that has been submitted for further use.
Why ALL Jobs Vacancies To MATRIXX Software Dubai Jobs 2022
Disclaimer:-All Jobs Vacancies is dedicated to allvacanciesjobs.com providing information about several MATRIXX Software jobs in UAE. In addition, you can go for government jobs in UAE along with various private sectors here on our website.
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