Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs 2022 Apply for Call Vacancy in Abu Dhabi, UAE

Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs 2022 Apply for Call Jobs in Abu Dhabi, Latest Government jobs in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs provide for Call jobs It’s A great jobs opportunity for Call to apply at Five Continents Technical & Industrial Services Est. Abu Dhabi Careers jobs in Abu Dhabi www.5-cont.com Portal. jobs in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Recruitment 2022 is looking for new candidate. Great chance here for the UAE Government jobs 2022 for the fresher. Five Continents Technical & Industrial Services Est. Abu Dhabi careers vacancy 2022, take the newest employment opportunity by finding Five Continents Technical & Industrial Services Est. Abu Dhabi jobs near me. Latest Government jobs in Abu Dhabi near me Five Continents Technical & Industrial Services Est. Abu Dhabi careers Call jobs in Abu Dhabi.

Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs 2022 Apply for Call Jobs in Abu Dhabi, Latest Government jobs in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs provide for Call jobs It’s A great jobs in Abu Dhabi provide by new fresher and experience candidate jobs. Five Continents Technical & Industrial Services Est. Abu Dhabi Recruitment 2022 provide for Call jobs. Five Continents Technical & Industrial Services Est. Abu Dhabi careers employment opportunity by finding find Five Continents Technical & Industrial Services Est. Abu Dhabi jobs near me Five Continents Technical & Industrial Services Est. Abu Dhabi careers jobs in Abu Dhabi Latest Government jobs in Five Continents Technical & Industrial Services Est. Abu Dhabi careers.

Five Continents Technical & Industrial Services Est. Abu Dhabi Careers 2022: Apply For Call Jobs in UAE

Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs 2022 Apply for Call Jobs in Abu Dhabi Latest Government jobs It’s A great opportunity for Call to apply at Five Continents Technical & Industrial Services Est. Abu Dhabi Careers jobs near me Government jobs in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs provide for Call vacancies in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Recruitment provide for Call jobs Five Continents Technical & Industrial Services Est. Abu Dhabi Careers all new online jobs information provide by official site. Five Continents Technical & Industrial Services Est. Abu Dhabi office of Abu Dhabi that requires relevant experience from the candidates. If you are looking for the highest paying Jobs In UAE, don’t look behind. Because Five Continents Technical & Industrial Services Est. Abu Dhabi is offering AED 48477.00 per year for this post of an Call Five Continents Technical & Industrial Services Est. Abu Dhabi Careers jobs in Abu Dhabi Five Continents Technical & Industrial Services Est. Abu Dhabi Jobs all new jobs apply for last date.

Five Continents Technical & Industrial Services Est. Abu Dhabi Careers Call Jobs brief table

Hiring Agency Five Continents Technical & Industrial Services Est. Abu Dhabi Careers
Jobs Profile Call Jobs in Abu Dhabi
Jobs Location Abu Dhabi, UAE
Salary AED 48477.00 per year

 

Job Description of Five Continents Technical & Industrial Services Est. Abu Dhabi Call

Interested candidates Five Continents Technical & Industrial Services Est. Abu Dhabi careers Latest Government jobs in Abu Dhabi Call qualification and experience full information


Tittle :- Call at Five Continents Technical & Industrial Services Est. Abu Dhabi

Full Job Description :- 

Responsible for the daily management of the call center operations in a 24/7 environment that includes:

1 – Staff management, continuous quality improvement

2 – Interactions with all levels of functions

Goals

Ensuring the availability of required resources to carry out all the tasks related to the team’s functions
Answering 90% of calls within 20s according to DOE guarantee standards
Maintaining a high level of service level in all services provided to customers

Responsibilities

Reviewing all team functions and to ensure that these functions are executed efficiently, accurately and in a timely manner
Reporting overall performance and work progress of the team
Supervising and evaluating staff performance, ensuring that staff use available knowledge resources to meet required quality within policies and procedures.
Executing all customer facing transactions in line with company’s customer strategy resulting in higher satisfaction and timely delivery of services
Ensuring customer needs, problems and requests are recorded and addressed in a timely manner
Ensure that all staff acquire the required skills and knowledge through appropriate training programs (in coordination with the Talent Management department)

Coordinating shift roster for team members ensuring that the agreed shifts will be covered appropriately such that maximum calls can be responded to and to minimize the number of lost calls.
Keep track of the attendance, behavioral parameters (such as courtesy, tact and discipline) as well as the operational efficiency of the team like call waiting time, hourly number of calls handled, supervisory intervention required, product knowledge demonstrated etc.
Providing feedback, guidance and support to senior CRMs in enhancing their competence and performance.
Providing orientation and support to new staff and trainees in the operational routines.
Highlighting and review with seniors the significant shift events; follow up in order to resolve the issues/concerns.
Reviewing continuously the operational practices in order to ensure compliance with the standards, procedures and guidelines.
Handling incoming calls as requested to support contact center operations; taking charge of difficult customers and/or complex issues.
Maintaining, review and follow up on the shift logs/records and generate routine and specific reports and statistics for review by superiors.
Demonstrating proficiency in the day-to-day operational routines of the Contact Centre. Keep abreast of the products, services, corporate profile, procedures etc.
Ensuring that all required information provided to CRMs to handle callers effectively. Ensuring the timely updating of customer information and the CSRs knowledge and skills.
Identifying areas that require improvement, evaluates latest techniques followed worldwide, assesses, and recommends the scope of implementation as per business objectives and the local culture.
Managing outbound campaigns and surveys by interfacing with the identified customers, capturing the responses, tabulating the responses as required; review with supervisor and assist in follow up, and manage the service level.
Attending to major customer complaints that cannot be resolved by Customer Relationship Officers
Ensuring that all staff acquire the required skills and knowledge through appropriate training programs (in coordination with the Talent Management department)

REQUIRED SKILLS:

Organizational and communication skills (Excellent verbal & written communication skills)
Strong quantitative, analytical, skills
Efficient in MS Excel, and have a solid background in all MS Office products
Ability to make quick decisions on limited information, with limited support
Flexible in working hours to meet the needs of the business
Leadership skills
Ability to work under pressure.
Time management

Job Type: Full-time

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

Team Leader in Call/Contact Center: 5 years (Preferred)
CRM system: 5 years (Preferred)
Quantitative/Statistical Analysis of Call Center Data: 3 years (Preferred)


Apply Now

How to Apply to Five Continents Technical & Industrial Services Est. Abu Dhabi for the Post of an Call ?

First, You Need to Register Yourself on the Official Website of Five Continents Technical & Industrial Services Est. Abu Dhabi or Log in to Your Five Continents Technical & Industrial Services Est. Abu Dhabi Account.

Then Go to the Job Listing Page of Five Continents Technical & Industrial Services Est. Abu Dhabi .

Find and select the profile of the Job that you are looking for.

Carefully fill the form provided by Five Continents Technical & Industrial Services Est. Abu Dhabi in detail.

Then, you will get the final submission button to move forward.

Download or print a copy of the Five Continents Technical & Industrial Services Est. Abu Dhabi jobs 2022 application form that has been submitted for further use.

Why ALL  Jobs Vacancies To Five Continents Technical & Industrial Services Est. Abu Dhabi Abu Dhabi Jobs 2022

Disclaimer:-All Jobs Vacancies is dedicated to allvacanciesjobs.com providing information about several Five Continents Technical & Industrial Services Est. Abu Dhabi jobs in UAE. In addition, you can go for government jobs in UAE along with various private sectors here on our website.

Thank You for Your Visit

Leave a Comment